We welcome you to Plexmo Rising Star and thank you for choosing us for your needs. Our goal is to provide you with a smooth, secure, and reliable shipping experience. Please thoroughly review our shipping policy so that you become well-acquainted with our shipping guidelines:
Once your order is confirmed, the shipping process starts immediately. On average, delivery is completed within 3-7 business days.
Tracking : You will receive information about your shipment’s status and estimated delivery date via email or SMS.
Currently, we do not offer international shipping. We will notify you once this service becomes available.
Shipping charges are determined based on the total weight of your order and the shipping location. The exact charges will be displayed during checkout.
Orders of ₹1,000 or above : Free shipping.
Orders below ₹1,000 : A minimum shipping charge of ₹50 will apply.
International Shipping : A minimum shipping charge of ₹50 will apply.
Once your order is received, it may take 1-2 business days to process it. Our processing system is designed to ensure that your order is shipped as quickly as possible.
Shipping times may vary depending on your location and the shipping service you choose.
Within India: Most shipments via India Post are delivered within 5-7 business days.
Plexmo Stockist Point: If there is a stockist point in your postal code area, the shipment will be sent there. Customers will then be required to pick up the shipment from the stockist point according to company policies.
If there is no stockist point in your postal code area, the shipment will be sent directly to your address.
If your door is closed at the time of delivery, India Post or our other shipping partners will attempt re-delivery. If delivery fails after multiple attempts:
Your package will be held at the nearest post office or Plexmo stockist point.
You will be notified about this via email or SMS.
If your package is held at the nearest post office or stockist point due to a failed delivery attempt, you will be contacted with the necessary details. You will need to bring valid government-issued photo ID to pick up the package. Please take necessary action to collect the package within the designated time.
Every order will be provided with a unique tracking ID:
You can use the "Track Your Order" option on our website.
Tracking information will also be available on the shipping partner’s website. You can view your order’s status in real-time.
In case of delays due to weather, customs checks, pandemics, or other uncontrollable reasons, you will be notified in a timely manner.
Customer Service Support : Our 24/7 customer service team is available for any issues. You can contact us at [customer@plexmo.co.in].
If any product is delivered damaged or incorrect, please notify us immediately :
In such cases, the company will be responsible for replacing the product or providing a refund without any additional cost.
You must file a complaint within 48 hours of delivery; otherwise, the refund/exchange policy will not apply.
If international shipments begin in the future, customs duty and taxes will be paid by the customer. These charges will be determined according to the destination country's policies, and Plexmo will not be responsible for these charges.
If delivery fails due to an incorrect address or contact information:
The cost of re-shipping will be borne by the customer.
Please ensure that accurate and correct information is provided at the time of order placement.
We primarily use India Post services to deliver products to our customers. This is a reliable and affordable service provider. Other reputable shipping partners may also be used as required.
Plexmo may revise its shipping policy from time to time. Any changes will be communicated on our website and will take effect from the effective date. Customers are encouraged to regularly check the website for the latest updates.
If your package is returned for any reason:
You may request re-shipment. The cost of re-shipping will be borne by the customer.
If you do not wish for re-shipment, we will refund the remaining balance after deducting the shipping charges.
By placing an order through Plexmo Rising Star, you agree to the terms of this shipping policy. This policy may be updated periodically, and customers are encouraged to regularly review it on the website.
