Plexmo Rising Star (hereinafter referred to as "Plexmo Rising Star", "we" or "our", as appropriate) requests that you carefully read the terms of use before starting to use the website and app services (i.e., plexmo.co.in or the mobile app developed and maintained by Plexmo). By using our services, you agree to accept these terms of use.
"Plexmo Rising Star" has tailored its "Terms" according to its website's rules and policies. The topics covered under the "Terms" provide you with detailed information about the internal process through which our website/app and online shopping aim to provide a comfortable platform. We highly recommend you thoroughly study these "Terms". This caution is essential for ensuring a smooth journey with us. If you do not agree to abide by these terms, do not use the site or download any content from it. Please read the useful initial policy information and start your process through registration, then proceed to purchase and benefit from other model services offered by the website with their respective applicable rules and terms, as mentioned in various steps of the process.
Products available on the website/app are posted and received through various reputable e-sellers (vendors) and distributors. a. Specifications and user manuals that accompany the products are from the respective brands of the company. We are not liable for any inconsistency in the content associated with the product. b. The images, descriptions, features, and technical specifications described for each product may not be 100% accurate. If your product's description does not match your actual search or requirement, we will assist you by allowing you to "return the product in an unused condition" as per the applicable timeline outlined in our return policy. c. The prices listed on some products may be lower than the product's MRP (Maximum Retail Price), mainly when the product is under a discount or promotion on the website or according to our business promotional activities. d. The warranty for each product is displayed according to the terms set by the brand or manufacturer. In some cases, the seller holds the product warranty. In any case, we cannot be held responsible for the warranty of products displayed on the website/app, as it is governed by the brand/manufacturer's warranty terms. e. We continuously strive to make the shopping journey smooth for our customers, offering hassle-free solutions and guidance where necessary. These features are customized to focus on issues and needs customers face after purchasing a product.
We highly respect the originality of any creative work. If you believe any of your work, subject to your terms and conditions, has been unknowingly copied by our website, please notify us at customer@plexmo.co.in.
Once you complete the registration process, we will send your user ID and password, along with your personal information, to the respective email ID provided to us. Website account holders bear full responsibility for maintaining account confidentiality. We advise you to follow the steps below to ensure your privacy: a. Always log out after your shopping session. Plexmo is not responsible for any misuse/financial loss/damage caused due to incomplete session logouts. b. If your account is compromised, please report your concerns by emailing us at support@plexmo.co.in.
We will clearly state our principles of responsibility. The site's operation and information are customized within certain liability limits. Every product on the site is offered to you by our respective vendors, merchants, and e-sellers. We fully disclaim any liability regarding the warranty, descriptions, images, and features of products displayed on our website. We also disclaim any responsibility for defective, counterfeit, or manufacturing-defect products. If you encounter such issues, you can either "contact the brand's respective vendors, merchants, or our e-sellers" or "return the product in an unused condition" as per the return policy. The website/app may contain several third-party links, but we do not represent or assume responsibility for these. In no way is the site linked to such link-holders, so your response to such links is at your own risk. We do not guarantee that our newsletters or emails are free of viruses. Therefore, you are solely responsible for protecting your PC. We strive to safeguard your privacy and provide a good shopping experience, but we are not responsible for any damage, direct or indirect, caused by using the site, through third parties, or due to cybercriminals. We strongly recommend maintaining your account's confidentiality, as protecting your personal information is your responsibility.
The prices listed on some products may be lower than the product's MRP (Maximum Retail Price). This is mainly when the product is under a discount or promotion, such as offering "Plexmo Bonus Points" or as per our business promotional activities. a. Each product’s warranty is displayed under the terms of the brand or manufacturer. In some cases, the vendor (e-seller) holds the product warranty. Whatever the case may be, the warranty for products displayed on the website/app is not borne by us and applies according to the brand/manufacturer’s warranty conditions.
We have set criteria for product returns based on transit damage, defective products, incorrect delivery addresses, wrong products, and incomplete packaging. If your situation meets any of the criteria mentioned, you may avail of this policy. The most important condition to avail of this policy is that the goods must be returned within 7 days [for example] of the accepted parcel time and in unused condition.
We have facilitated shipping charges based on the product's weight and delivery location for our customers. All products are delivered to customers in a standard way. An exact time frame cannot be communicated in advance, as it depends on the shipment team. Additionally, the site is not liable for any delays in the delivery schedule. If you meet any criteria in our "Product Return Policy," you will be asked to arrange the shipment yourself. Due to certain restrictions, our shipment team is not authorized to handle the reverse shipment process.
The terms and conditions of the site have been reasonably tailored according to Indian laws. In this regard, any disputes/conflicts directly or indirectly related to the terms and conditions must be presented only in the appropriate courts of Satara, Maharashtra. No other court location will be recognized. Only the appropriate courts of Satara, Maharashtra, are of personalized with their respective authority. If your disputes are found to be false, you will be highly liable to bear the jurisdictional penalties.
The criteria under the terms and conditions of the website/app will be modified and updated according to our intended time and decisions. You will not be notified of these changes in advance.
If you engage in any fraudulent activities on our site or act against the T&C, we reserve the full right to terminate your account and claim penalties through legal action.
Plexmo is the authorized owner of the main logos, trademarks, and services found on the website/app. Additionally, some trademarks are posted in collaboration with vendors and relevant brand manufacturers. Therefore, we strictly prohibit the use of these trademarks without prior consent from us and the respective vendors or brand manufacturers.
The product content, such as descriptions and catalogs available on the website/app/printed content, is strictly subject to our terms. We strongly condemn anyone misusing our content by selling, renting, copyrighting, or leasing it for any other commercial purpose.
We ensure that information about any product/service promotions initiated by the company is communicated to our customers through our portal system, SMS, and emails. To keep customers informed about their transactions, we regularly send them transactional SMS and emails. If you have any questions regarding the terms of use, please contact support@plexmo.co.in .
